For the Second Time in a Row: How Ekzot LLC Earns DURABOOK’s Trust and Strengthens the Market for Secure Solutions in Ukraine

Despite global instability, rising component prices, and unprecedented logistical challenges, the Ukrainian electronics market continues to grow. Companies that rely on technological expertise, long-term partnerships, and real customer support not only survive — they become leaders. This is exactly the trajectory of Ekzot LLC, the official distributor of the global brand DURABOOK in Ukraine. In 2026, the company received the prestigious Distributor Excellence Award for the second time, which is undeniable proof of the effectiveness of its chosen strategy.

YEAR AFTER YEAR: NOT A COINCIDENCE, BUT A SYSTEM

Winning the award once is an achievement. Winning it twice in a row is proof of systematic work, high expertise, and the manufacturer’s trust.

DURABOOK is one of the world’s leading manufacturers of rugged laptops and tablets, whose devices operate in the harshest conditions: from military training grounds to industrial workshops and complex logistics hubs. Recognising a distributor from Ukraine twice in a row means acknowledging that there is a team here that does not just sell “rugged cases” but integrates technology into real combat and industrial processes. This is the unique role the manufacturer sees in Ekzot: a Value Added Distributor (VAD). This means the company is not just a transit warehouse but a technological partner that helps integrators and resellers win tenders, test solutions, and support turnkey projects.

SUPPORT THAT MATTERS: THREE PRINCIPLES OF EKZOT’S WORK

According to the company’s management, the cooperation model is based on three fundamental principles that are critically important in Ukrainian conditions.

Demo equipment and testing in “combat” conditions

Before purchasing a batch of rugged tablets for the defence sector or industry, the client must be 100% confident in the device’s performance. Ekzot provides the opportunity to test DURABOOK laptops and tablets directly with end users — in the field, on the production line, under extreme temperatures, vibrations, or high dust levels. This is not just a “good service” but a requirement of the times. In today’s conditions of war and reconstruction, no state or private organisation can afford to buy equipment “blindly.” Testing eliminates risks and accelerates implementation.

Expertise above all

Rugged laptops are not mass consumer goods. Their selection requires deep knowledge of MIL-STD standards, IP protection classes, battery types, compatibility with peripherals, and specialised software. The Ekzot team helps partners choose solutions that perfectly meet requirements:

• defense sector;
• law enforcement agencies;
• industry;
• logistics complexes;
• energy sector.

This allows resellers to rely on the distributor’s expertise instead of maintaining their own narrow technical specialists.

Real sales support

In 2025–2026, Ekzot focused on what is most valuable for partners: active deal support, joint work on tender documentation, technical justification, and quick response to requests. This is not a declaration but everyday practice.

DURABOOK AWARD: DETAILS AND CONTEXT

In 2026, Ekzot received the Distributor Excellence Award from DURABOOK for outstanding results and the development of rugged mobile solutions in Ukraine. Importantly, this award was the second in a row. The first recognition came in 2025 for the results of 2024, and the new award confirmed successful work and business growth in 2025. Despite the war, disrupted logistics chains, and overall market contraction, Ekzot managed to:

• expand the range of models available for testing;
• ensure stable supplies even during severe shortages;
• train and certify new resellers;
• increase the share of repeat orders from government and corporate clients.

For DURABOOK, whose products are used in NATO armies, presence in the Ukrainian market is a strategic priority.

NEW PRODUCTS 2025–2026: ALREADY AVAILABLE IN UKRAINE

Over the past year, Ekzot introduced several new DURABOOK solutions to the Ukrainian market. Among them:

• modern rugged laptops with the latest Intel Core processors;
• tablets with increased display brightness (up to 1200 nits) for outdoor work;
• devices with dual hot-swap batteries for uninterrupted operation;
• models with GPS support and encrypted communication options.

All new products are available for customer testing. This is critically important: instead of buying equipment based on technical specifications, the client can receive a sample for 1–2 weeks, conduct their own tests, and make an informed decision.

MARKET CHALLENGES: MEMORY SHORTAGE, PRICE INCREASES, AND HOW EKZOT HANDLES THEM

The global electronics market has experienced several waves of shortages over the past two years. First, controllers were scarce, then RAM and storage. In 2025–2026, the situation somewhat stabilised, but component prices remain significantly higher than pre-crisis levels.

Ekzot, like all market participants, was forced to partially adjust laptop and tablet prices. At the same time, the company strives to maintain the most favourable conditions for clients and takes a flexible approach to commercial offers.

How does this work in practice?

• Availability of equipment in stock. Unlike many distributors who work “on order” with lead times of 8–12 weeks, Ekzot maintains stock of the most popular models.
• Flexible payment terms. For trusted partners, deferred payment is possible, which is critically important for participation in government tenders.
• Fast delivery times. In most cases, equipment is delivered within 1–3 business days after payment.

This approach makes cooperation with Ekzot not only technically competent but also economically predictable.

EXPANDING HORIZONS: ELECTRONICS FOR UAVs AND COMPONENT SUPPLY

The company is actively developing the supply of electronics in general, particularly for unmanned aerial vehicles (UAVs) and related technologies.

Special attention is given to:

• electronic components for UAV development and production;
• controllers, sensors, communication modules;
• comprehensive technical solutions for R&D centres.

This direction shows significant growth potential. Ukraine’s defence industry and the civilian drone market require stable access to quality components. Ekzot acts here as a reliable channel between global manufacturers and local developers.

Forecast: in the next 2–3 years, the share of the “component” direction in the company’s revenue structure may equal that of finished equipment. And this is not diversification for its own sake — it is a response to real market demand.

CUSTOMER ORIENTATION: NOT A MARKETING TERM, BUT AN OPERATIONAL MODEL

In many companies, the phrase “customer-oriented approach” has become a cliché. At Ekzot, it is treated as a specific set of actions:

• Equipment in stock — means the partner does not have to wait for months.
• Testing before purchase — means the client avoids the risk of choosing the wrong model.
• Quick response — any commercial or technical issue is processed within hours, not days.
• Flexible pricing — an individual approach to each project.

Thanks to this model, Ekzot manages to maintain long-term relationships with leading integrators and resellers, even when the market is unstable.

SUMMARY: WHY THIS STORY MATTERS FOR THE MARKET

The cooperation story between Ekzot and DURABOOK is a case study of how a highly specialised B2B distributor can become strategically indispensable in a market where:

• the product has high technological complexity;
• there is a critical need for reliability (defence, industrial sectors);
• logistics and pricing are unstable;
• clients require not just a “box” but turnkey solutions.

For the Ukrainian electronics market, this is also an important precedent: even in the most difficult times, it is possible to demonstrate growth, invest in expertise, and gain international recognition.

Invitation to cooperate — these words at the end of every Ekzot press release are not a formality, but a genuine business invitation to become part of an ecosystem where reliability and professionalism are not empty promises, but daily practice.

CHIP NEWS, #5 (250), 2026